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Refund & Cancellation Policy

Last updated: 28 March 2026

This policy explains your rights regarding cancellation and refunds when purchasing Aurum subscriptions. It complies with the Electronic Communications and Transactions Act (ECTA) and the Consumer Protection Act (CPA).

1. Cooling-Off Period (ECTA Section 44)

If you purchased your Aurum subscription online, you have the right to cancel within 7 calendar days from the date of purchase, without giving any reason. This is your statutory right under ECTA.

• To cancel, send a written notice to [EMAIL].
• We will process your full refund within 30 days of receiving your cancellation notice.
• The refund will be made using the same payment method used for the original purchase.

2. Direct Marketing Cooling-Off (CPA Section 16)

If you signed up as a result of direct marketing (e.g. a sales call or promotional email), you may cancel within 5 business days of the transaction for a full refund.

3. Service Defects (CPA Section 56)

Under the Consumer Protection Act, you are entitled to a remedy if the service is materially defective within 6 months of purchase. Remedies include:

• Repair of the defect (bug fix or service restoration).
• A replacement service period at no charge.
• A full refund.

To report a defect, contact us at [EMAIL] with details of the issue.

4. Cancellation After Cooling-Off Period

Plan	Cancellation Policy
Monthly	Cancel any time. Service continues until end of current billing period. No partial refund for remaining days.
Annual	Cancel any time. Service continues until end of the annual period. Pro-rata refund for remaining full months at the monthly rate difference.
Enterprise	Subject to individual contract terms.

5. How to Cancel

• Email [EMAIL] with your company name and the reason for cancellation (optional).
• We will confirm cancellation within 2 business days.
• Your data will remain available for export for 30 days after cancellation.
• After 30 days, your data will be permanently deleted in accordance with our Privacy Policy.

6. Refund Processing

• Refunds are processed within 15 business days (CPA) or 30 calendar days (ECTA) of receiving the cancellation notice, whichever applies.
• Refunds are made to the original payment method.

7. B2B Exemption

Note: The Consumer Protection Act (CPA) does not apply to transactions between juristic persons (companies) where the purchasing company's annual turnover or asset value exceeds R2,000,000. B2B contracts are governed by the terms agreed in the service agreement.

8. Disputes

If you disagree with a refund decision, please contact us to resolve it directly. If we cannot reach agreement, you may contact the National Consumer Commission.

Note: This document is a template. Please have it reviewed by a qualified South African attorney before publishing.